Return & Refund Policy
Tropical Acres Farms Does Not Accept Returns.
Tropical Acres Farms has a strict "No Refunds" policy. By placing an order, you agree to the following:
No Refunds are guaranteed.
If your package was damaged by the Postal Service, or somehow delayed, we will deal with that problem on an individual basis. We DO NOT guarantee that we will be able to reimburse or refund you, but we will do our best to happily remedy the situation.
All contents of the box help us further assess any possible damage. Please be aware that we cannot control damage caused to the fruit while it is in transit. We do our best to prevent it by protecting the fruit and hand-picking the best quality fruits to ship.
The cost of shipping is non-refundable.
Should the product you have purchased from Tropical Acres Farms be faulty, damaged, inedible, or defective, we will evaluate the damages and work towards a solution. Ideally, we will reimburse or partially reimburse the order for store credit or issue a partial refund of the purchase price using your original payment method or exchange the product, however, Reimbursement is not guaranteed and reimbursement is given under our discretion.
To make a claim under our Returns Policy, you must provide us with a valid order number, send us pictures by email to firstname.lastname@example.org (You must take pictures of the fruit for quality propose the same day you receive your box) and notify us within 24 hours of delivery. A staff member will handle your request, evaluate the damage or situation, and finally deny or approve a total refund or partial refund.
Tropical Acres Farms Inc. reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.
We make every effort to ensure that the fruit we feature on our site is in season and available. However some of our mangoes have a shorter season, and sometimes it is not possible. For optimal freshness and quality, or due to seasonality, Tropical Acres Farms reserves the right to substitute certain items of equal or higher value and appearance. Our customer service department will contact you if a major substitution is necessary.