Shipping Policy

General Statement

We strive to make our shipping prices and policies as fair as possible, so you benefit from our competitive pricing, plus the convenience of delivery right to your door by the US Post Office.

 

  • We process and ship orders Monday through Saturday during all Fruits or budwood season.

 

  • We do not ship or deliver on Sundays or holidays.

 

  • We do not ship or deliver trees.

 

  • We ship fruit to all the continental US except California and Hawaii due to state regulations.

 

All our products are shipped safely in a secure package system, specifically designed to protect and ensure that all the fruits or budwood that ship with it arrive in good condition. Years of experience have proven this is the best method for our products.

 

Tropical Acres Farms will send you a shipment confirmation with tracking information for your reference. Please check your spam folder and make sure TropicalAcresFarms.com is an accepted e-mail address. If you lost your tracking number or are otherwise unable to locate it, please contact Customer Support.

 

Tropical Acres Farms is not responsible for:

  • Items delivered to incorrect addresses supplied by the sender.

  • Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address supplied by the sender.

  • Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

  • Product quality problems caused by improper handling by the recipient.

  • All Sales are final.

  • To contact our customer service department, please email us at 

U.S. Shipping Guidelines

Shipping Prices

Please see the "Shipping" tab on the individual product page for current shipping pricing for that product.

 

How long does it take for a package to arrive?

Normal delivery time is 1-7 business days. (FedEx)

 

Holiday Shipping Cut-Off Dates

Current Holiday Cut-Off information

 

Express shipments are available by request and additional cost.

(1 Business Day, 2 Business Days or Next Business Day)

Address Restrictions

 

Fruit Shipments

Shipments to California and Hawaii

We are unable to ship fruit to Hawaii or California due state regulation at this time. (Agricultural Restrictions)

 

Delivery to Hospitals, Hotels and College Campuses

 

Due to delivery complications, we do not recommend sending gifts to hospitals, hotels or college campuses. USPS do NOT deliver directly to a hospital patient's room or a student's specific dorm room. Per policies in place for security and confidentiality reasons, packages sent to patients at a hospital or students on a college campus are delivered to the institution's main mail room or a reception area. Delivery is complete once the package is delivered to the hospital or college campus. Hospital/College staff are responsible for distributing packages to patients/students and any questions regarding delivery will need to be directed to the hospital/college from there.

If you decide to send a gift to one of these locations, please call them and find out the following information:

  • What is their policy on accepting packages? Some locations do not accept packages or have special guidelines and restrictions.

  • How are the packages received and what needs to be included in the address? Oftentimes specific buildings, departments, and/or room numbers need to be included

  • We cannot guarantee that packages will be delivered to recipients at hospitals, hotels and college campuses. We are not responsible for gifts that are lost on-site or for gifts that arrive after a patient/guest has checked out.

Delivery outside the United States     

We are unable to ship outside the United States.

APO/FPO

We are unable to ship to APO/FPO addresses.

 

Change of Delivery Address

Any change of address prior to delivery must be received in writing prior to shipping. Any changes made to the address and / or phone number after the order has been shipped is subject to an intercept and transportation fee, which is charged to us by the carrier.

 

International Orders

We do not ship fruit outside the US, nor to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. If you have further questions, please contact our Customer Support Department.

 

For other questions, you may have call Customer Support at 561-358-8566

 

Tree Shipments

Shipping Services Cost

The shipping service per tree is not free, and, it is not include at the moment of the order due the lead time to produce our trees require several months. We will send you the invoice later for the cost of the shipping service. Thanks for understanding!

Shipping Service Available

We ship the trees in pots in soil, packed in individual boxes designed to hold one tree each. The service is available for 1 gallon & 3 gallons trees only

 (Fees will be apply. We will send you an invoice later with the amount of the FedEx shipping service cost.)

Important:

Any tree order we ship to Arizona or California must have a Phytosanitary inspection and accompanying certificate go with it. 

Arizona has stricter requirements for shipping trees than most states. First, any tree order we ship to Arizona must have a Phytosanitary inspection and accompanying certificate go with it. This comes at some cost depending on the size of the order. Second, the trees must be shipped to a receiving nursery on a list approved by the state of Arizona.

They do not allow us to ship to individual households. So you may want to find a local nursery on the approved list and see what they would charge you for the receiving fee.

About California Shipments

California requires several phytosanitary certifications, specifically against two different kinds of nematodes, as well as an imported fire ant certification.

They also require that we only grow California-certified trees on special benches.

The cost of these for California-bound trees is automatically priced into the shipping when that gets calculated.

If you indicate a shipping address in in California, Please be aware of our policy which requires recipients to assume all financial risk for any trees shipped to a California

address due to the potential for rejection, seizure and destruction of the plant by state of California Agricultural authorities. While we will provide phyto sanitary certification as required and do our best to ensure the plants are pest and disease free, we will NOT supply a refund for ANY seized trees.By checking the box provided at tropicalacresfarms.com checkout , Buyer agrees to these terms.

Possible Shipping Delays

If you place an order when extreme temperature or weather conditions are likely. We will be delaying or  Scheduling your shipping to a better weather conditions  to avoid damages on your tropical plant(s).  If the customers are not able to wait, Buyers assume full risk for Plants damages during  shipping. Thanks for your patience.

 

Big Trees Policy

Big tree sizes are for in-person at the farm pick up only. We apologize for the inconvenience. 

These products are  just for pick it up:

  • 7G Trees

  • 15G Trees

  • 25G Trees

 

Payment Terms

          All orders must be prepaid by credit card, cashier's check, money order, or personal check. All orders must be paid in full before shipping.

 

Changes to Shipping Policy

          You can review the most current version of the shipping policy at any time at this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of this shipping policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to this shipping policy constitutes acceptance of those changes.

 

Contact Information

Questions about shipping should be sent to us at tropicalacresfarms@gmail.com or by mail using the details provided below:

Tropical Acres Farms

[Re: Shipping Policy Compliance Officer]

1010 Camellia Rd, West Palm Beach FL 33405, United States